At BRYN, we want you to feel confident with your purchase. If you are not completely satisfied, we offer a simple and hassle-free return process. We ship to the United States, Canada, the United Kingdom, Australia and New Zealand. Please read the policy below carefully.
1. Return Period
You have 30 days from the date you receive your order to start a return for any reason. Items should be unused and, where possible, in their original packaging.
Order Cancellation: You may cancel your order within 1 hour of purchase. After that, your order may already be in production or on its way. If so, you can still return it under this policy once it arrives. Customers in the UK have additional cancellation rights (see section 6).
2. Return Process
To start a return, please email Contact@Bryngrill.com with:
- Your order number
- Reason for the return
We will reply with return instructions and the return address. Please contact us before sending anything back, as items sent without instructions may be delayed. Carefully package the product so it is not damaged in transit. Once we receive and inspect it, we will process your refund.
3. Refunds
- You will receive a confirmation once your return has been received
- If approved, refunds are processed within 10 business days of receiving your return
- Refunds are issued to the original payment method used at checkout. Your bank may take a few extra days to show the refund.
Please note: For change-of-mind returns, return shipping costs are the customer’s responsibility. Original shipping costs, if any, are non-refundable, except where the law requires otherwise (see section 6). If an item is faulty, damaged or incorrect, we cover the return shipping (see section 4).
4. Damaged, Defective or Incorrect Items
If your item arrives damaged, develops a fault, or is not what you ordered, email Contact@Bryngrill.com with your order number and a photo of the issue. We will cover the return shipping and offer a refund, replacement or repair. Where the law gives you the choice of remedy, you choose.
5. Non-Returnable Items
The following items are not eligible for change-of-mind returns:
- Custom or personalized products (e.g. engraved or made-to-order items)
This does not affect your rights if a custom item is faulty or not as described.
6. Your Rights in Your Country
Nothing in this policy limits your rights under the consumer laws of your country. In particular:
-
Australia: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
-
New Zealand: You have rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. This includes a refund or replacement for goods with a failure of a substantial character.
-
United Kingdom: Under the Consumer Contracts Regulations 2013, you may cancel your order within 14 days of receiving it, without giving a reason. We will refund the product price and the original standard delivery cost. The refund will be made within 14 days of receiving the item back, or of you providing proof you’ve sent it, whichever is sooner. Under the Consumer Rights Act 2015, you can reject faulty goods within 30 days for a full refund.
-
Canada and United States: You may have additional rights under your provincial or state consumer protection laws.
7. Cancellation Form (Optional)
You can use this form to cancel or return an order, but you don’t have to. A simple email works too.
To: Contact@Bryngrill.com
I hereby give notice that I cancel my purchase of the following item:
- Order number:
- Order date:
- Date received:
- Name:
- Address:
- Date:
(Signature required only if printed)
8. Disputes and Complaints
If you have a problem with your order or are unhappy with any part of your experience, we want to hear about it and make it right.
Email Contact@Bryngrill.com with your order number and a short description of the issue. We respond to all messages within 24-48 hours on business days.
Most issues are resolved directly with our team through a refund, replacement or repair. Store credit is available if you prefer it. If your item arrived damaged or defective, please include a photo so we can resolve it faster.
If we are unable to resolve your issue to your satisfaction, you can escalate your case by replying to our support email and requesting a review. A senior team member will review your case and respond within 3 business days. You can also contact your local consumer protection agency at any time.
9. Contact
House of Nordic LLC
Cheyenne, Wyoming, United States
📧 Contact@Bryngrill.com
🌐 https://bryngrill.com
We are here to help you – quickly, smoothly, and without hassle.
Thank you for shopping with BRYN.
