At BRYN, we want you to feel confident with your purchase. If you are not completely satisfied, we offer a simple and hassle-free return process. Please read the policy below carefully.
1. Return Period
You have 30 days from the date you receive your order to initiate a return.
Order Cancellation: You may cancel your order within 1 hour of purchase. After this period, the order cannot be cancelled. You will need to wait for delivery and then return the item in accordance with this policy.
2. Return Process
To start a return, please email Contact@Bryngrill.com with:
- Your order number
- Reason for the return
Carefully package the product to ensure it is not damaged during transit. Send the item to the return address (instructions will be provided via email). Once we receive and inspect the product, we will process your refund.
3. Refunds
- You will receive a confirmation once your return has been received
- If approved, refunds are processed within 10 business days
- Refunds are issued to the original payment method used at checkout
Please note: Return shipping costs are the responsibility of the customer unless the item is defective or incorrectly sent.
4. Non-Returnable Items
The following items are not eligible for return:
- Custom or personalized products (e.g. engraved or made-to-order items)
5. Right of Withdrawal (Standard Form)
If you wish to exercise your right of withdrawal, please email us the following information:
To: Contact@Bryngrill.com
I hereby withdraw from my purchase of the following item:
- Order number:
- Order date:
- Date received:
- Name:
- Address:
- Date:
(Signature required only if printed)
6. Disputes and Complaints
If you have a problem with your order or are unhappy with any part of your experience, we want to hear about it and make it right.
Email Contact@Bryngrill.com with your order number and a short description of the issue. We respond to all messages within 24-48 hours on business days.
Most issues are resolved directly with our team through a replacement, refund, or store credit, depending on the situation. If your item arrived damaged or defective, please include a photo so we can resolve it faster.
If we are unable to resolve your issue to your satisfaction, you can escalate your case by replying to our support email and requesting a review. A senior team member will review your case and respond within 3 business days.
Nothing in this policy limits your rights under the consumer protection laws that apply in your country.
7. Contact
📧 Contact@Bryngrill.com
🌐 https://bryngrill.com
We are here to help you – quickly, smoothly, and without hassle.
Thank you for shopping with BRYN.
